THE RIGHT TO WITHDRAW FROM THE AGREEMENT

As a consumer, you have the right to cancel a sales agreement concluded at the Kazar Online Store within 14 days without giving any reason. In the case of a sales agreement involving the transfer of ownership of physical goods, the deadline for cancelling the sales agreement shall expire 14 days after the date on which you took possession of the goods or on which a third party nominated by you other than the carrier took possession of the goods. In the case of a sales agreement involving the transfer of ownership of a number of items that are shipped separately or an agreement obliging the transfer of ownership of items delivered in batches or in parts, the cancellation period shall begin from the date on which you took possession of the last item, the last batch or part or on which the third party nominated by you other than the carrier took possession of the last item, last batch or part. However, in the case of sales agreements involving services, the 14-day cancellation period shall start on the date of the conclusion of the agreement.

To exercise your right of cancellation, you must inform us of your cancellation decision in a clear declaration, such as a letter sent by post or by e-mail. You may send a declaration, for example, by e-mail to: customercare@kazar.com

 

CONTRACTUAL RIGHT OF WITHDRAWAL

The Customer may withdraw from the agreement until the expiry of the 30-day period following the date of purchase.

The payment for a purchase returned under the Contractual right of withdrawal will be returned by Kazar with the same payment method as those used by the Customer in the original transaction.

The contractual right of withdrawal does not affect or limit the right of withdrawal under the relevant legislation.

More about Returns.

HOW TO MAKE A RETURN

The returns are free of charge, regardless of the number of ordered goods or country of delivery.

You can return your order for free in a few simple steps:

  • complete the package - put the returned products and the return form in the package. Please use the Kazar shipping packaging and help us protect the natural environment.
  • print the return label from the email confirming the shipment of your order.
  • prepare the shipment and stick the label on it
  • send the package in the nearest DHL PARCEL point or other DHL partner point specified in the instructions on the return label. You can find a DHL PARCEL point here: https://psf.dhl.com/  

In the event of cancellation of a sales agreement, we shall refund you all payments that we have received from you.

We shall refund the payment immediately, and no later than 14 days. Our refund of payment shall be made using the same payment method that you used in your original transaction.

If you have questions you can email the following address: customercare@kazar.com